Service Coordinator - REQ ID 5148

Posted May 18, 2024

Category(s): Cleveland | Equipment and Power Systems | Full-Time

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today!

JOB SUMMARY:

The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling.

COMPETENCIES:

Strong computer skills including typing and keyboarding skills of at least 60 words per minute and ability to use MS Word and Excel.
Superior organizational skills, and works well with multiple people, as they will be communicating with multiple branches and departments.
Ability to handle multiple tasks in a fast-paced environment.
Must have good decision making and a strong desire for follow-up and attention to detail.
Excellent customer service skills are required.

JOB QUALIFICATIONS:

High School Diploma or equivalent is required.
Prior experience in a service department is preferred.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

BENEFITS:

401(k) Match and Employer Discretionary Contribution.
Three different Health Insurance options including an HSA health insurance option with a zero-employee payroll contribution and an employer contribution of $1,200.00 per year.
Dental and Vision Insurance.
Credit Union Access.
Life Insurance, Short-Term Disability, and Long-Term Disability.
Scholarship opportunities for employee’s spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
Base pay plus annual bonus potential
Company Success Share bonuses

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.

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